The Community Laundry
Experience
Best in class: service, technology, people.
Who is Automatic Laundry?
- The preferred laundry service partner in the Northeast.
- Local family owned and operated since 1964.
- 60 years of experience with apartments, condominiums and co-ops.
- Track record for providing superior service solutions.
- The industry leader in technology.
At a Glance
A leader in the industry
Since 1964
For 60 years, Automatic Laundry has been and remains a local, independent, and family-owned and operated business serving the college and multi-family housing markets.
80 College, University & Prep School Clients
“Our daily goal is to be the most responsive service provider to our clients and customers, while creating a truly exceptional service experience utilizing our proprietary technology.”
-Scott Scarpato, President
- Under 5 minutes Average time to close connected washer & dryer service alerts
- 75+ Customer-Obsessed Employees
24/7/365 Local Customer Service
- 5K+ Locations
- 250K+ Students & Residents Registered to our Mobile App
- 15K+ Connected Appliances
Why Automatic Laundry?
Our service standards
We guarantee delivery of new commercial washers and dryers within 90 days of executing a lease agreement.
Our service team is committed to 16 hour response times within the first visit. Customer service is 24/7/365.
We design our community laundry rooms based on your specific needs, energy efficiency, and dryer vent systems.
If you have repeated service issues with any of our equipment, we agree to replace that equipment…period.
We have one of the most interactive platforms, websites, and access to support for staff and students.
We pride ourselves on making sure every relationship with our college partners is simple, clear, straightforward and trouble free.
Clients We Serve
Communities Across the Northeast US
Ease of Service Reporting
Website, E-mail, App or Phone
Service Coverage
Well-trained Service Techs with State-of-the-art Equipment
20 Field Service Techs
- Factory trained
- Each carry diagnostic and programming devices.
- Driving and Background Checks
- Avg. Tenure: 12 years
Fast and Responsive Service
We can remotely solve most cases instantly
- Service response: same day/next day.
- Service department is in constant contact with each service vehicle via GPS tracking technology.
- Single Call Resolution
- -Service vans are stocked with a full inventory of repair parts.
“You will never have a machine “out of order” because we are “waiting for” parts.”
Best-in-Class Equipment Platform
- Speed Queen Front Load Washers
Large LED digital displays, more cycle selections, larger load capacity (22 #) and uses only 13.7 gallons per cycle.
- Speed Queen Dryers
More cycle selections (five heat selections) and the highest CFM in the industry (faster dry time).
- All equipment is uniform and DOE energy qualified.
LaundryConnect™ Pay
Smart Phone: Residents can pay for laundry with the new LaundryConnect™ Pay app.
Fast and Convenient: Users can easily load funds anywhere, at any time, with their smart
Laundry Monitoring and Alerts: Users can check the live status of their laundry machines that start and get notified when their cycle is complete – right in the app!
Report Service Directly: Users can report service immediately or contact us directly in the app!
Built In Help Menus: Users have direct access to videos, stain guides and instructions right in the app!
Immediate Refunds: Should a customer lose money, they can call our Customer Service team to receive an immediate refund
Credit Card Transaction Security: LaundryConnect™ Pay mobile transactions are encrypted when connecting to our PCI-certified transaction host for the latest in transaction security. Credit card information is never stored on smart phones.
Will the app still work if there is no Internet connection? Yes. The phone connects to the machine via Bluetooth!
Advanced Technology Solutions
Exceptional service built on extraodinary technology
- LaundryConnect is installed in all laundry rooms on campus.
- The system will email us whenever a machine is out of service, minimizing the dependence on students to report problems.
- Over 80% of machine breakdowns self-report to us and we can fix over 80% of those issues remotely in minutes!
- If we can’t remotely repair the issue, we dispatch a technician and get the equipment back up and running either same day or next day.
True IoT Connectivity
Monitor every machine status in real-time
LaundryConnect is directly connected to each washer and dryer’s computer control live and in real time.
All functions of the washers and dryers are available to us remotely to our service staff to accurately evaluate, diagnose and clear Out of Order errors in real time.
LaundryConnect™: Remote Service and Laundry Monitoring
A simple intuitive way to manage laundry, and time
The Power of Remote Service
Powerful technology and 24/7 availability
- LaundryConnect is the industry’s most technologically advanced and laundry monitoring system.
- Each machine is connected in real time 24/7 in a secure, encrypted manner via industrial wireless channels communicating with our exclusive servers on AWS.
- The system is an Internet enabled 2-way communication platform monitoring all machine activity providing audit capability, reporting, service alerts and web-based status.
- LaundryConnect provides residents and staff with the ultimate in real time laundry room status on campus.
LaundryConnect™ Home Page
A convenient look at laundry rooms on-property
- A branded Home and Laundry Room Page for residents includes all the features of the app.
- Residents can select their laundry room and bookmark it on their phone, PC or tablet.
- No special software needed – use the app or the web page
The Case for Choosing Automatic Laundry
A top tier service provider
The preferred laundry service partner in the Northeast
Local family owned and operated since 1964
Over 60 years experience with apartments, condominiums and co-ops.
Track record for providing superior service solutions:
- Same day/next day service response
- Single call resolution
- Backed by best-in-class commercial laundry equipment and payment technology